This component will allow for setting up and, managing, and mantaining your call center. Some of its features will be:
- Users and agents administration, including setting roles for users (e.g. agent, supervisor, etc.).
- Customer administration (ideal for outsourcing providers).
- Campaigns (inbound and outbound) administration.
- Products offered for each campaign.
- Campaign custom fields.
- Contact list loading.
- Starting and stopping an outbound campaign.
- Amazing historical reporting capabilities.
- Amazing real-time reporting capabilities.
- Reporting customization.
- Agent monitoring, couching, barge-in.
- Force agent logoff.
- Instant messaging.
- Maintain the DNC list.
- OS independent. Will run on your desktop, whether it is Windows, Linux, Mac...
That is just a partial list of the features we are working on. Stay tuned!