This is the "brain" of the system. It has these major features:
- Validates user's identities.
- Carries on administrative tasks as ordered by the Administration panel, such as starting and stopping of campaigns, etc.
- Acts as an interface between the agents and Asterisk, sending and receiving information back and forth between both.
- Pauses agents, manages after call work (wrap-up time).
- Keeps the state of all the components of the call center.
- Generates statistical data.
- It's a predictive dialer.
- It's a specialized CRM.
That is just a partial list of the features we are working on. Stay tuned!