Agent and contact information
Shows status of the agent, and contact data.
You can to set up a script for each campaign. Scripts are shown in rich text. There are many replacement tags so that the script will change dynamically.
Agents can see many key statistics in real time regarding their own performance. This can be set to update periodically, or only manually.
Supervisors and administrators will enjoy a dashboard, to get an overview of the operation.
-- Dashboard intentionally blurred, final product will differ considerably.